- Prasanthi Pittala
Hard times call for innovative solutions! These are the times customers are not visiting dealerships, so how can dealerships communicate with car shoppers and customers? StreaMe from Flick Fusion offers an innovative solution that engages car shoppers and current customers, virtually. The StreaMe can be embedded on the dealership website anywhere with a click to call button. The call can be answered by any member of the dealership's team and is connected to the customer instantly. The call can be a one-way live-streaming video call, allowing the employee to be seen and heard which gives the customer a feeling of connection and better experience. However, there is an option to do a two-way stream should the customer desires.
StreaMe is a multi-platform application and is available on mobile and desktop devices. Unlike the most commercially available video chat applications, StreaMe doesn't have to be downloaded or logged in by the customer. All they have to do is click the video call button regardless of the device they are using. All StreaMe communications can be captured and stored allowing transparency and providing managers with access to every video call exchange.
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StreaMe can also be integrated into VidMail, which is a great tool for the service department. If the customer is hesitant about the repair, you can request to initiate the integrated StreaMe live video call to talk to the mechanic and see the repairs first hand. All in all, the StreaMe application by Flick Fusion is the most efficient way to build a higher level of trust with the customer in these hard times.
For more information on using video at your dealership, please reach out to Doug Thompson at VehiclesTEST.com (954-629-2242), or set up a demo with him.